Privacy Policy (UK GDPR Compliant)

Effective Date: February 2026
Snow Touch Cleaning Services (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you request a quote or booking through our website:

🌐 www.snowtouchcleaningservices.co.uk

1. Information We Collect

When you use our quotation or booking form, we may collect:

Full Name
Email Address
Phone Number
Property Address / Postcode
Cleaning service details (bedrooms, bathrooms, extras)
Preferred cleaning date/time
Additional notes (pets, access instructions, parking, etc.)
Estimated quote value generated by the form

2. How We Use Your Information

We use your information only for service purposes, including:

✅ Providing instant cleaning estimates
✅ Contacting you to confirm availability and booking
✅ Sending quote confirmation emails
✅ Preparing invoices or service schedules
✅ Improving our services and customer experience

We do not sell or rent your personal data.

3. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

Consent (when you submit the form)
Contractual necessity (to provide cleaning services)
Legitimate interest (to respond to enquiries and manage bookings)

4. How We Store and Protect Your Data

We take appropriate security measures to protect your data, including:

Secure website hosting
SSL encryption
Restricted access to form entries
Regular website security updates

Your information is stored only as long as necessary for booking and business records.

5. Sharing of Information

We may share your data only with trusted service providers such as:

Email delivery systems (SMTP/Mail provider)
Website hosting provider
Payment processors (if applicable)

All providers are required to comply with GDPR standards.

6. Cookies and Tracking

Our website uses cookies to improve browsing and functionality.

Cookie consent is managed through Complianz, and you may control cookie preferences at any time via the cookie banner.

7. Your Rights Under UK GDPR

You have the right to:

Request access to your personal data
Correct inaccurate data
Request deletion of your data
Withdraw consent at any time
Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, email us at:

📧 info@snowtouchcleaningservices.co.uk

8. Contact Details

Snow Touch Cleaning Services
📍 71–75 Shelton Street, Covent Garden, London
📧 info@snowtouchcleaningservices.co.uk
📞 07769 861318